Policies

 

PROCESSING HOURS

Monday-Thursday 9:00am-5pm

FRIDAY-SUNDAY we are OUT of office-any emails will be responded to during business hours only!

PROCESSING TIME:

our business days are Monday-Thursday 

We have a 1 -31 BUSINESS day processing time on orders. This is an estimate, depending on the item it could be more or less. 

Most likely, an order will take no longer than 1-10 days to ship out from out. However, we are still a small business and require a small grace period on occasion. 

*You will always receive a shipping notification once your item has been shipped.*

 

*Unless a custom item is purchased. Custom items, pre orders, have separate processing/shipping times depending on the item could take up to 4-6 weeks to process depending on item. 

 

ORDER CHANGE POLICY:

We cannot change an order once the order has been placed.

SHIPPING POLICY:

We cannot change any addresses once an order has been placed. 

We send packages directly to the address given by the customer at the time of the order being placed. Our system does not allow us to make any changes to original orders. 

The next step is for the customer to contact USPS once they are notified their package has been shipped out. It is the customer's responsibility to work with USPS to forward their mail to the correct address. 

If a product is returned to us due to an incorrect address, the customer must reach out and email us with their order number and correct address. (E-mail ONLY. We do not communicate through direct messages on social media of any kind.)

The customer will be sent an invoice to pay the shipping, as well as an additional shipping fee for us to ship the items for a second time to the correct address.

The order will not be shipped out until the invoice is paid in full.

The time frame for mailing out a returned package is anywhere from 7-10 days after the customer has paid the invoice. 

If the customer does not attempt to contact the post office or email us with their order number and correct address within 30 days of the product being shipped out, we are no longer liable for the package. 

ALL SALES ARE FINAL.